Edenred UAE: Transforming Customer Service Over WhatsApp with Conversations and Answers.
Technology, Travel & Hospitality
UAE airline offers special WhatsApp service to passengers
Etihad Airways has launched a WhatsApp Business solution, allowing guests to communicate instantly with the airline via the popular messaging app.1 2883
Data Privacy Day: WhatsApp Privacy Insight by Toni El Inati
As digital services become inextricably linked to our everyday lives, protecting our digital identities should be a top priority.
Bahrain to offer COVID-19 test results on WhatsApp, Facebook Messenger
Bahrain has become the first country in the world to offer COVID-19 test results by WhatsApp and Facebook Messenger.
CORONAVIRUS
Instagram introduces COVID-19 call-out in the UAE
In an effort to help people get relevant and up-to-date resources on COVID-19, Instagram has introduced a call-out at the …
CORONAVIRUS
Facebook to tackle misinformation on COVID-19
Facebook has announced that it is stepping up its efforts to combat harmful misinformation being circulated in relation to the …
CORONAVIRUS
UAE TRA authorises VoIP tools amid the coronavirus pandemic
The UAE Telecommunications and Regulatory Authority (TRA) has announced a number of video and voice calling apps have been temporarily authorised for use in the country.
CORONAVIRUS
WhatsApp introduces WHO chatbot to answer COVID-19 queries
Facebook-owned instant messaging platform WhatsApp announced the launch of the World Health Organisation’s Health Alert. The new service, which is …
“No changes in UAE’s VoIP rules”: TRA on WhatsApp services
Over the weekend, residents around the UAE have reported being able to use the video, voice calling features on WhatsApp, according to several local news outlets.
New free video calling service ToTok removed from Apple Store
A new free video calling service, ToTok, recently launched in the UAE, was removed from the Apple App Store causing …
Chatbots to bring global retailers $439 million in annual savings
Artificial Intelligence (AI) technologies such as chatbots will bring global retailers $439 million in annual savings by 2023, according to a recent industry study.