ManageEngine, makers of a suite of network, systems, applications, and security management software solutions, has announced the integration of Desktop Central and ServiceDesk Plus. Desktop Central provides centralised, web-based desktop management capabilities. When integrated with the ServiceDesk Plus ITIL help desk functionality, this combination of real-time IT management systems can help reduce resolution times and increase the productivity of service operations tasks. A free, 30-day, fully functional trial edition is available at http://ow.ly/7R4ke.
The IT operations team of large and medium enterprises uses a help desk system to track the user requests related to desktop management. Requiring team members to use one tool to manage incidents and another for request fulfillment is inefficient and introduces opportunities for error. By integrating these systems, help desk personnel can track requests and take action through a single pane of glass.
“As the adoption of enterprise software rises, demand for an integrated solution to manage IT operations increases in parallel. The integration of desktop management and the help desk is our first step in meeting this demand,” said Mathivanan Venkatachalam, director of product management at ManageEngine. “By improving operations efficiency, enterprises are increasing the value they provide to their users, while bringing down their operations costs.”
A free, 30-day, fully functional trial edition is available at http://ow.ly/7R4ke. A free version that can manage up to 25 computers is also available. Pricing starts at $545 for 50 computers under a single license.