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Unified Communications Brings Value at KFMC

King Fahad Medical City is enhancing care and managing costs for its four hospitals, 269 primary clinics and more than 650,000 patients annually with a healthcare solution built on a foundation of Unified-Communications -ready technology from Nortel.

This solution, deployed by Nortel and regional channel partner Baud Telecom, integrates IP telephony, enhanced call answering, contact center and interactive voice response (IVR) capabilities with legacy voice systems to promptly connect patients with the right clinicians for responsive, personalized care.

“As a leader in applying technology to improve patient care and reduce costs, we constantly strive for better and more effective ways to serve our patients,” said Jumah F. Al Anazi, associate executive director, Patient Affairs, King Fahad Medical City. “Nortel has empowered us to provide each patient with even greater attention and care than before – so much so that we are widely sought for telephony consulting by Ministry of Health hospitals, clinics and patients throughout Saudi Arabia.”

It also provides King Fahad Medical City, known for its technical innovation and early adoption of advanced medical technology, with a foundation for future communications-enabled e-health applications and services.

“More and more healthcare providers are recognizing the need for technology to enhance patient care and operational efficiency,” said Ramin Attari, vice president and managing director, Nortel Middle East. “King Fahad Medical City is a leader in this evolution with help from Nortel communications solutions for safe, timely and patient-centric care.”

The Nortel healthcare solution for King Fahad Medical City includes Nortel Communication Server 1000 , which provides IP and legacy telephony services for more than 5,000 extensions. It also includes Nortel’s Contact Center with skills-based routing and management reporting capabilities and Nortel Media Processing Server 500 with automated routing and multi-language speech capabilities for a more efficient and personalized customer experience.

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