Loyalty rules

The retail segment in the region is growing at an escalating scale. According to a Dubai Chamber of Commerce and Industry report, retailing in UAE alone is expected to reach AED 200 billion by 2017. Reseller ME explores how retailers can develop a strong loyalty programme to differentiate from stiff competition.

Square deal

Tim Armandpour, VP, Engineering, PagerDuty, gives his take on how IT leaders can negotiate good service level agreements with vendors.

Responding to non-human customers

Billions of things – buildings, machines, devices and other materials embedded with sensors — will begin to request support on behalf of human customers during the next two years, so how should businesses respond?

Staking a claim

‘Digital’ is no mere buzzword for Anshul Srivastav. The Union Insurance CIO has developed a comprehensive roadmap to ensure the organisation thrives against the tide of new business models and technologies.

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