Interactive Intelligence Group has recently announced a new customer engagement cloud service for businesses throughout the Middle East.
Kodak Alaris Worldwide Category Director for Capture Solutions Emma Isechei discusses how the company’s Info Input solution can help businesses reduce costs and improve productivity.
Elitecore Technologies has announced the roll-out of customer relationship management (CRM) and mobile applications for its 24online service management system (SMS).
Customer experience has emerged as one of the telecom industry’s hottest segments, as telecom service providers as strive to retain customers in the face of tough competition. Victoria Strand, President of Ericsson GCC & Pakistan, explains the importance of improving customer experience as a way to win and retain customers.
In one of Gartner’s latest report, it indicated that organisations are leveraging CRM technologies as a major part of their digital initiatives to enhance the customer experience.
While certain recent announcements weren’t as “startling” as Oracle CEO Larry Ellison had promised they would be, its deal with Salesforce.com definitely lived up to the hype and could have some lasting ramifications.
Gartner has lowered its expectations for growth this year in global IT spending, saying it will rise 2 percent to $3.7 trillion. Earlier this year, the analyst firm predicted 2013 growth of 4.1 percent.
With a quarter of global enterprises predicted to have an enterprise app store within four years, CNME delves into the …
SAP’s announcement earlier this year that it is making its widely used Business Suite applications available on its in-memory database …
Mike Stiles, Senior Content Manager, Oracle, on how to measure social return on investment. You know the screaming goat meme, right? It’s …