MAST Consulting launches CIAA to establish a deeper connect between brands, consumers and its service partners to enhance CX.
News
Avaya appoints Cameron Thomson to lead EMEA Theatre
Avaya, a global leader in Enterprise CX, today announced that it has appointed Cameron Thomson as Group Vice President for … 0 1845
Digital service experiences in MEA falling short of customer expectations: report
Customer experience continues to be one of the greatest challenges to businesses across Middle East and Africa, at a time where customer expecations are the highest they have ever been.
Nissan taps Oracle to deliver unique customer experience
Nissan has selected Oracle Customer Experience (CX) to deliver a unique and intuitive experience to its customers in 83 markets …
Avaya highlights the “art” behind customer experience at Avaya ENGAGE
Avaya encouraged its customers and partners to master the “Art of Experience” at their annual event Avaya ENGAGE in Dubai. …
67% of customer engagement will be on smart machines: SAS and Futurum
Futurum Research, sponsored by SAS, the leader in analytics, shared new research called “Experience 2030: The Future of Customer Experience” …
UAE-based F&B firm signs Finesse and Salesforce for digital transformation
UAE-based hospitality firm Gourmet Gulf has signed software systems integrator Finesse and CRM specialist Salesforce to digitally transform its customer systems.
Avaya, Google team up to deliver AI-enhanced CX
Avaya Holdings has announced further integration with Google Cloud Contact Center AI to provide better experiences for customers and a more efficient workforce.
Shoppers prefer using in-store tech over store assistants: report
The survey, conducted by HRH Retail Advisory, highlights the challenges retail chains increasingly face as they try to find the right balance between staffing and technology in stores.
Customer service may look very different in 2020
Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner.
Avaya to demo solutions for enhanced digital experiences at Cairo ICT
Avaya will demonstrate at Cairo ICT Conference and Exhibition how it is partnering with leading organisations across Egypt and the Middle East and North Africa region to design superior customer experiences that go beyond the digital experience.