Glesni Holland

Customer service may look very different in 2020

Twenty-five percent of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020, up from less than two percent in 2017, according to Gartner. 

ABB sets sights on UAE solar goals

The UAE plans to invest $163 billion in generating half the country’s power needs from renewable sources and increase clean-energy contributions at 50 percent by 2050.

Virtual meetings boost female career progression: report

Sixty-five percent of “fast track women,” – a group that progresses to manager level within five years of employment, versus 49 percent of all women and 55 percent of men, use technology to attend everyday meetings virtually rather than being there in person.


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