Finesse has announced that it will provide its Application and Network Monitoring solutions and services to IACAD, The Department of Islamic Affairs and Charitable Activities (IACAD) under the Government of UAE based in Dubai.
The IT system integrator in will act as Dubai-based IACAD’s strategic IT partner, driving the Department’s digital transformation agenda by delivering a holistic monitoring solution in partnership with vendor partner Netscout.
Mohamad Ahmad Alzaronei, head of Networks and Operating Systems Section in IT DEPT at IACAD, said, “We at IACAD were facing an inadequate time consumption of resources in finding out the bottle neck which was resulting in loss of productivity and revenue. After a rigorous evaluation process, Finesse has been selected for demonstrating its capabilities in enabling this transformation and support services. Finesse will play a key role in developing and implementing a comprehensive Monitoring solution, and supporting our ongoing business expansion.”
Whether you are delivering services to internal consumers or external customers, quality delivery of that service is crucial. Users expect rapid responses and access from anywhere and when they don’t get that access or performance degrades, the result is unhappy users, less productive employees and lost revenue.
Sunil Paul, co-founder and COO, Finesse, said, “Finesse has been a trusted leader in enabling Digital transformation for our enterprise clients. Our solution meets the challenges of IACAD in providing the ability to track, baseline and trend individual application performance of every end user experience, enterprise-wide. We are delighted that IACAD has chosen us to enable their strategic digital transformation programme.”
Finesse along with Netscout will be implementing Netscout TruView in their Data Center. TruView, which is a single appliance that leverages key data sources to present a correlated view of performance in a single, easy to understand dashboard view, will be implemented. These correlated views will help IACAD to quickly see how well the infrastructure is transporting applications, and how well those applications are performing in context of the end user experience.
Visual TruView uses Next Generation Response Time to monitor not just traditional on premise applications, but also provide visibility of applications that move outside of the data center, whether those services are in a hybrid laaS or PaaS cloud environment or just hosted by a 3rd party external to your infrastructure. TruView provides easy answers to the question of whether it is the network, server, application, or even on cloud that’s causing our user’s pain.
Anand Lakhwani, practice head, Infra Services, “After working with the IT user group, there were lot of challenges on the Network & Applications accessibility without knowing the bottleneck where it is coming from. With our Software Defined Practice, it was easy for us to position our Monitoring solution capabilities of NETCOUT after doing a feasibility study. It was a pleasure working with IACAD team from capturing the requirement to proposing a Solution to serve IACAD with better user experience.”
