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Motorola Solutions tailors new service for enterprise customers

Motorola Solutions, Inc.  has announced the addition of Service from the Start with Device Management to its services portfolio tailored for enterprise customers. Taking a completely new approach to mobile device management, the new service integrates break/fix repair and support with device management in a single program from a trusted vendor.

“The mobile device management (MDM) category has matured quickly and is growing rapidly in importance with the proliferation of mobile devices in enterprise deployment environments. Rugged mobile devices in use in industrial environments have become mission critical business tools, and in other deployment environments, the amount of confidential and sensitive data making its way onto Smartphones has made MDM a ‘must-have’ solution,” pointed out Eric Klein, senior analyst, VDC Research.

Service from the Start with Device Management  is said to add robust device management capabilities to the proven Service from the Start with Comprehensive Coverage service,  and expected to help IT effectively tackle daily technical operations and management of its organisation’s mobile computing devices.

Combining best-of-breed depot facilities with tight process integration from problem detection to resolution, the service, according to the company,  simplifies the process of enabling device management as part of the support program. This in turn is expected to help IT departments gain better visibility into the devices in the operational environment, lower the total cost of ownership for their mobility investments, and leverage a single platform for strategic business improvement.

“We are providing this new device management service through our partner community to expand the reach of our best-in-class customer support programs and strengthen the value proposition our partners offer to help them grow their business with services that customers seek,” said Michael Devente, vice president, North America Channels, Motorola Solutions.

According to representatives of Motorola Solutions the key benefits of the new service include proactive support and troubleshooting provided by an integrated managed services delivery center, monitoring and prevention, asset and software management, and product repair with comprehensive coverage that helps customers protect their mobility investments against the unexpected.

In their opinion,  with this new service, businesses can gain access to expertise and tools necessary to provide visibility and improve availability of mobile devices throughout an organisation, allowing them to focus on their core business and not the technology. Also, Service from the Start with Device Management according to sources,  will help IT departments offload day-to-day management of their mobile computers to highly qualified support technicians, allowing for quick resolution of issues with minimal end-user involvement.

Already available to  partners in the  PartnerEmpower Channel Program, the new service adds to the broad portfolio of Motorola Solutions’ products they provide, helping them gain the ability to deliver a complete mobility solution that leverages technology investments, integration capabilities and management services from Motorola.

Said David Thomas, VP, Motorola Solutions, “Service from the Start with Device Management is the natural next step in the continuing evolution of service repair and support. It moves service and support further ahead on the maturity curve, building on the value of break/fix ‘no questions asked’ coverage with embedded device management capabilities for an integrated solution.

As per the company, customers in North America with a minimum install base of 500 mobile computing devices can start purchasing Service from the Start with Device Management in the second quarter of 2011.

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