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Property developer to deliver omnichannel experiences to UAE customers

Nshama has announced the launch of its new customer portal as part of efforts to fully digitise its customer experience.

According to the firm, the new portal delivers an omni-channel experience for tenants and owners through a cloud-based platform powered by Salesforce.

Established in September 2014, Nshama is a private developer of integrated lifestyle communities differentiated by its focus on offering distinct value propositions for aspiring homeowners. Nshama aims to create elegantly master-planned neighborhoods that are smart, interconnected and tech-driven.

Fred Durie, Chief Executive Officer at Nshama, said, “Our new digitisation milestone offers a seamless customer experience; both tenants and owners of Nshama developments will have the ability to get faster response, more tailored services, and improved access through web, mobile, and tablet.”

Sami Caracand, CEO of Cloud Concept, the implementation partner of Salesforce in the Gulf, said, “Our work with Nshama is part of a larger vision driven by Nshama’s desire to adopt the latest technologies to benefit their internal and external stakeholders; we are honored to be part of this endeavour.”

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