News

Dubai Customs’ Smart Refund initiative shortlisted for government award

Dubai Customs’ Smart Refund initiative has been shortlisted for the Hamdan bin Mohammed Smart Government Programme 2017.

“Artificial Intelligence offers great opportunities in this field which we could not previously take advantage of,” said Ahmed Mahboob Musabih, director of Dubai Customs.
“Artificial intelligence offers great opportunities in this field which we could not previously take advantage of,” said Ahmed Mahboob Musabih, director of Dubai Customs.

The Smart Refund is one of the eight Dubai Government initiatives nominated to win the public award category.

A public poll will be held from November 23 to December 7, upon which the initiative acquiring the highest number of votes will be awarded the Hamdan bin Mohammed Smart Government Programme flag.

Ahmed Mahboob Musabih, director of Dubai Customs, said that the authority is committed to improving customs service delivery systems to save customers time and effort and raise their level of trust in public service. “Artificial Intelligence offers great opportunities in this field which we could not previously take advantage of,” he said.

The Robotic Process Automation – Smart Refund initiative by Dubai Customs is a breakthrough in modern information technology solutions. Dubai Customs introduced the artificial intelligence robotic capability to automate claim and refund services through enhancing reconciliation and validation processes. The robot matches and validates line item details with supporting electronic or scanned documents, without any human intervention.

This initiative will reduce time, cost, eliminate errors, mitigate fraud, improve service compliance and increase customer satisfaction. It cuts down cost by 80% from AED 31.87 to AED 6.21. The annual cost saving of the initiative is tantamount to AED 23.5 million, besides the service delivery time reduction from 7-9 minutes to less than a minute.

Hussam Juma, director of Service Innovation Department and Innovation Team leader at Dubai Customs, said the Hamdan bin Mohammed Smart Government Program actively contributes to materializing Dubai Plan 2021, by leading the smart transformation drive via implementation of Artificial Intelligence technology applications in the UAE.

“Dubai Customs is a strong contender to win this year’s cycle of the Smart Government programme through its cutting-edge Smart Refund initiative, that ushers in a new era in customs business and service delivery,” he added.

In addition, Dubai Customs has been seeking to utilise smart technology in various ways in order to streamline its service offerings to customers. Last month, the entity revealed that it handled 33,600 transactions as part of the “Day Without Service Centres” initiative.

This week

2057 plan

Abu Dhabi Police launches 2057 Plan

1 2667Abu Dhabi Police has launched its futuristic 2057 Plan to deliver a UAE capital city that will be powered by …
Saudi Arabia is set to complete technology deals with three major US giants, according to sources

Saudi Crown Prince, Bill Gates discuss Vision 2030 investment opportunities

0 1600The two foundations also announced the MiSK Grand Challenges, which aims offer up to $10 million to fund ideas and projects that can “positively transform” the world.
Mubadala

Mubadala partners with IBM for smart aviation

0 4153Representatives from Mubadala-owned Strata and IBM celebrate the agreement Mubadala Investment Company has announced a collaboration with IBM at the …
elseco

Dubai’s DIFC announces $100m fund for fintech startups

1 2208Essa Kazim, governor of the DIFC, said the fund would help to establish "start-up and growth-stage fintech firms looking for access to the MEASA (Middle East, Africa and South Asia) markets".
rick Perry

ADNOC sets up AI platform, digital command centre

1 9202His Highness Sheikh Mohamed bin Zayed Al Nahyan, Crown Prince of Abu Dhabi and Deputy Supreme Commander of the UAE …
Previous ArticleNext Article

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

GET TAHAWULTECH.COM IN YOUR INBOX

The free newsletter covering the top industry headlines