There’s been a lot of talk about security automation. The fact is, the technology is starting to go beyond prevention and detection, reaching into other important components of IT infrastructure to more reliably protect organisations.
Why contact centre managers need to be customer advocates
While technology is driving the transformation of the contact centre, the evolution of the contact centre manager’s role is being driven by an even more powerful force – meeting customer’s needs. Emir Susic, Europe, Middle East, Asia, Africa APS Senior Director, Avaya, explains how CC managers need to become customer advocates if their organisation is going to compete effectively.
Tackling urbanisation challenges
Mohammed Allataifeh, Director of Public Safety & Safe City, Huawei Enterprise Middle East, shares insights on how individuals and organisations today can address the challenges of rapid urbanisation with technology.
Google launches Pixel and Pixel XL
At its hardware launch event in San Francisco, Google officially announced its new Pixel and Pixel XL Android Nougat-based flagship phones.
Apple, Deloitte introduce ‘Enterprise Next’ service
Apple has signed a corporate IT agreement with Deloitte to accelerate its efforts to secure larger enterprise customers.
BlackBerry stops making smartphones
BlackBerry has announced that it will soon end all hardware development and will instead outsource its phone production and design to third parties.
Yahoo confirms massive data breach
Yahoo has recently confirmed that it had been subject of a massive hacking attack that exposed the data of over 500 million users. The company noted that this does not involve credit card information.
The battle of intelligence
The philosophical war between artificial intelligence (AI) and intelligence augmentation (IA) has been waged for more than half a century, with the focus shifting between the two as each has made important strides.
Harness the power of data chaos
Siddhartha Bhattcharya, VP Marketing, Kodak Alaris Information Management discusses his strategy for navigating the seemingly endless information at your company’s fingertips.
Hybrid cloud: The natural step
Cloud platforms are entering a new phase with higher expectations of returns pivoting around adoption of hybrid cloud, writes Clinton O’ Leary, Cloud Lead, Cisco Middle East.
Lean on IT
Mike Runda, Senior VP and President, Avaya Client Services, gives his take on how businesses can maximise the value of their support services investment.
Public potential
Gregg Petersen, Regional Director, MEA and SAARC, Veeam Software discusses how enterprises should be adopting the public cloud for a range of situations in their production environments.
Time to combine
Network and security teams may have different goals and objectives, but as networks grow more complex, it’s time to get these two teams on the same page.
Google, Apple back Microsoft in gag order lawsuit
Civil rights groups and tech companies have filed briefs in a federal court to back Microsoft’s move to prevent the indiscriminate use by US law enforcement of orders that force companies not to inform their users about requests for their data.