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DEWA urges residents to access services via smart app

Dubai Electricity and Water Authority (DEWA) is raising the importance of customers updating their personal data, including their phone number, PO Box, email address, and other information, to ensure they receive their green bills and other notifications.

Customers will now only be able to update their personal data through DEWA’s website and smart app.

DEWA points out that updating this data is an easy and seamless process, as customers can use the website or smart app without the need to visit its Customer Happiness Centres. This will be the only way for customers to update their data.

“This step supports the directives of Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to reduce the number of visitors to government offices by 80 percent, and his vision to provide the best government services that facilitate the lives of people and transform Dubai into the smartest and happiest city in the world. It also supports the Dubai Paperless Strategy, which was launched by Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council of Dubai, to build an integrated paperless government framework by 2021, and eliminate over one billion pieces of paper used annually today in Dubai government transactions. DEWA provides all its services on its website and smart app. Customers can complete their transactions anytime, anywhere without visiting our Customer Happiness Centres. This saves their time and effort, and achieves their happiness,” said Saeed Mohammed Al Tayer, MD & CEO of DEWA.

All DEWA’s services are available on its smart app, which is compatible with iOS and Android, as well as on Internet of Things (IoT) devices such as Samsung Home Theatre Systems, Samsung Gear, and Apple smart watches. DEWA also provides its services on its website www.dewa.gov.ae which is compatible with various devices and smart phones.

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