While technology is driving the transformation of the contact centre, the evolution of the contact centre manager’s role is being driven by an even more powerful force – meeting customer’s needs. Emir Susic, Europe, Middle East, Asia, Africa APS Senior Director, Avaya, explains how CC managers need to become customer advocates if their organisation is going to compete effectively.
Businesses are increasingly looking to their CISOs to define, implement, measure and communicate the strategies they need to both assess and manage all areas of risk.
The Windows dominated company infrastructures are not so frequent anymore. Organisations and IT departments are challenged with multi-platform workstations thanks to several factors.
Most enterprises have multiple defense mechanisms and security technologies in place, yet somehow malicious actors find a way to appropriate data.
ICT offers an incredible platform for achieving the Sustainable Development Goals (SDGs). Having already reached an estimated 20 million people with initiatives such as Connect to Learn, Reunite and Ericsson Response, Ericsson does not plan to slow down any time soon.
Budget planning is typically a give-and-take exercise, since all departments are fighting for those corporate dollars. Mathias Thurman from the Security Manager’s Journal discusses the importance of securing budgets for IT security.
As everything is becoming more mobile, so is document and data capture. Emma Isichei, Worldwide Category Director for Capture Solutions, Kodak Alaris, discusses the increasing need organisations have to capture on the move while maintaining the same workflow
The cybersecurity industry has come a long way from the time when anti-virus and firewall systems used to be the main tools for preventing and resolving data threats. Firosh Ummer, Managing Director, Paladion EMEA, explains why security intelligence is important.
If you want to tell someone to be more realistic you might say: “Get your head out of the clouds.” But in fact, you have to do the exact opposite if you’re an IT security professional charged with managing security in today’s increasingly cloud-based world.
Having joined Juniper Networks as Director Partner Sales, Middle East and Africa, earlier this year, Claire Jones shares company updates and the way forward for channel partners.
Maan Al-Shakarchi, Networking Lead, Europe and AMEA, Avaya, discusses the recent breach experienced by the Bangladesh Central Bank and shares insights on the importance of having a good network security in place.
Maan Al-Shakarchi, Networking Lead, Europe and AMEA, Avaya, discusses the recent breach experienced by the Bangladesh Central Bank and shares insights on how similar situations could be avoided.
This is the age of the web. With technology advances in cloud, mobile and social, the paradigm shifts in information management have and are moving fast – to the web. Web-based capture will be a game-changer for growth and survival of organisations in the Middle East. The advantages are huge!
Your employees are undoubtedly bringing their own devices to work, whether or not you have a BYOD policy in place. Rhonda Chicone, Faculty Member, Kaplan School of Business and Information Technology, explains why you should start settling on a BYOD policy now.
