Autonomous driving headed for a pile-up

Harshul Joshi, Senior Vice President of Cyber Governance, Risk and Compliance, DarkMatter, gives his take on the potential risks brought by one of today’s most promising technologies – driverless cars.

Is WhatsApp missing a trick?

Avaya Director for Sales Engineering for the Middle East, Africa, Asia and the Pacific Savio Tovar Dias gives his take on WhatsApp’s most recent announcement and how it can be instrumental in improving customer experiences.

Why contact centre managers need to be customer advocates

While technology is driving the transformation of the contact centre, the evolution of the contact centre manager’s role is being driven by an even more powerful force – meeting customer’s needs. Emir Susic, Europe, Middle East, Asia, Africa APS Senior Director, Avaya, explains how CC managers need to become customer advocates if their organisation is going to compete effectively.

The evolving role of the CISO

Businesses are increasingly looking to their CISOs to define, implement, measure and communicate the strategies they need to both assess and manage all areas of risk.

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