Autonomous driving headed for a pile-up

Harshul Joshi, Senior Vice President of Cyber Governance, Risk and Compliance, DarkMatter, gives his take on the potential risks brought by one of today’s most promising technologies – driverless cars.

Is WhatsApp missing a trick?

Avaya Director for Sales Engineering for the Middle East, Africa, Asia and the Pacific Savio Tovar Dias gives his take on WhatsApp’s most recent announcement and how it can be instrumental in improving customer experiences.

Why contact centre managers need to be customer advocates

While technology is driving the transformation of the contact centre, the evolution of the contact centre manager’s role is being driven by an even more powerful force – meeting customer’s needs. Emir Susic, Europe, Middle East, Asia, Africa APS Senior Director, Avaya, explains how CC managers need to become customer advocates if their organisation is going to compete effectively.

The evolving role of the CISO

Businesses are increasingly looking to their CISOs to define, implement, measure and communicate the strategies they need to both assess and manage all areas of risk.

Technology for good

ICT offers an incredible platform for achieving the Sustainable Development Goals (SDGs). Having already reached an estimated 20 million people with initiatives such as Connect to Learn, Reunite and Ericsson Response, Ericsson does not plan to slow down any time soon.

Let the budget games begin!

Budget planning is typically a give-and-take exercise, since all departments are fighting for those corporate dollars. Mathias Thurman from the Security Manager’s Journal discusses the importance of securing budgets for IT security.

The importance of security intelligence

The cybersecurity industry has come a long way from the time when anti-virus and firewall systems used to be the main tools for preventing and resolving data threats. Firosh Ummer, Managing Director, Paladion EMEA, explains why security intelligence is important.


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