The digital customer

The face of the telecom customer is changing. Our smartphone obsession has long since transformed our devices from a simple means of communication, to an irreplaceable machine that takes care of our every need.

View from the tower

The state of the region’s telecoms is to an extent polarised. While markets such as the UAE have the world’s highest smartphone penetration rate, other providers are in the midst of catching up with the demand for digital services, and providing greater bandwidth for rural areas. Here’s what the Middle East can expect in 2016.

The dus and don'ts of social media

Following two days of social media meltdown, du came back to its customers with an option to opt out of new, higher-priced packages. Tom Paye asks, does this prove the power of social media?


There’s an expanding need for data over voice, and network traffic is feeling the strain. Optimising your network is a …

4Gone conclusion

The UAE and KSA may have been behind 10 European operators when they became the first Middle East countries to …


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