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Jumbo’s service centre completes one year

Jumbo operates the largest consumer service centre in the region. Can it replicate its retail success in the IT Enterprise market space?

Jumbo also plans to continue growing business in non retails areas such as IT solutions

The Jumbo service centre, the largest of its type in the region covering 70,000 sq feet, completed one year of its operation in the month of April 2011. The service centre based in Jebel Ali, Dubai services 19 global brands and has more than doubled the volume of services and repairs for consumer and professional electronics products.

“For over 30 years now, the most important goal for us has been to build a relationship with our customers both before and after a sale,” says Deepak Khetrapal, CEO, Jumbo Electronics.

Supporting the service centre is its hotline 800 JUMBO, which receives over 10,000 phone calls a month. The 800 JUMBO call-centre is located inside the Jebel Ali service centre and calls from the hotline are handled by trained Arabic and English language speaking experts.

Of the 19 brands serviced at the centre, Jumbo is the exclusive service provider for Sony consumer electronics in the UAE. Other features of the centre include a dedicated service section for Sony broadcast equipment and a Sony dark room for DSL camera repairs, the only one of its kind in the Middle East region.

In the retail area, other than Sony, Jumbo also manages other brands including Apple, HP, Blackberry, Acer, Nokia, Casio, Dyson, Gorenje, Brother, Compaq, Dell, Ricoh, Epson, HTC, Lenovo, LG, Motorola, Nokia, Packard-Bell, Samsung, Sony-Ericsson, Toshiba, and VAIO amongst others. Jumbo is also the parent company of affordable electronics major Supra.

Jumbo currently has over 35 stores across UAE and Oman and is now focused on expanding its retail presence in Qatar, Bahrain & Kuwait. Along with its regional expansion plans, Jumbo also plans to continue growing business in non retails areas such as IT solutions. The Jumbo Enterprise Solutions division caters to various market verticals including hospitality, retail, education, healthcare and finance sectors. The services offered by Enterprise Service Division include design, building, network consulting and innovative IT hardware and software solutions.

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