Consumers in the UAE increasingly want to be able to resolve their basic banking issues without having to speak to …
News, Telecoms
Avaya, Intraconsult Telecom to drive digital transformation in Egypt
The two companies will focus on driving adoption of Avaya’s solutions to key industry verticals in Egypt, enabling them to provide richer communications experiences to their customers and employees.0 2639
How partners can customise offerings for government sector
Recent Gartner report revealed that governments in the Middle East and North Africa markets are expected to spend $11.6 billion …
Avaya introduces new Customer Engagement Cloud solutions
Avaya has unveiled Avaya Customer Engagement Cloud solutions, a comprehensive set of advanced capabilities and services to help businesses keep customers engaged, happy and coming back.
Why the channel should invest in marketing initiatives
Most reselling businesses are entrepreneurial in nature and lack dedicated resources for marketing. We speak to regional players across the …
RTA teams up with Avaya to install IVR tech at call centres
Customers can now use the IVR system of the call centre to pay for traffic fines, driver license renewal, replacement of lost/damaged driving licenses, renewal of vehicle registration, replacement of lost/damaged vehicle registration, and the addition of the new Dubai Brand Vehicle Plate.
Avaya names new strategic head for Sub-Saharan Africa market
Avaya has appointed Dean Baker as Strategic Services sales manager to drive services growth in South Africa and Sub-Saharan region.
Avaya introduces framework for the ‘Everywhere Data Center’
Avaya has introduced a new framework to help enterprises deal with the security and efficiency challenges arising as the Internet of Things (IoT), Big Data, and digital transformation push compute functions out to the edge of the network.
Get ready for the age of the platform
We moved from a world of instant communication to one of constant communication: everything now communicates with everything and we …
Delivering effective networking solutions to SMBs
Industry experts share strategies for resellers to deliver networking solutions to small and medium-sized enterprises, which accounts for the majority of the regional businesses.
Avaya debuts UC cloud service in Algeria
Avaya and Icosnet have announced a strategic partnership to jointly provide Unified Communications (UC) technologies from a cloud platform in Algeria.