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AUH gets 450 smart sensors to boost passenger satisfaction

Abu Dhabi International Airport has implemented smart Passenger Flow and Queue Management technologies, to boost efficiency in day-to-day operations across check-in, security, immigration and baggage-claim in Terminals 1 and 3.

The new technology will dynamically manage airport resources and ultimately increase capacity and passenger satisfaction, said AUH.

The airport adopts smart technologies which include the “Internet of Things” (IOT) and business intelligence that ensures efficient, smooth and proactive Airport operations.

Abdul Majeed Al Khoori, Acting CEO of Abu Dhabi Airport, said, “This project has been key in meeting the growing challenge of balancing the increased volume of passengers and operational efficiency. With the implementation of this smart technology, we are enabled to increase operational efficiency by receiving real-time data on passenger flows. The intelligence that the system is delivering has already proven its value by providing actionable information and real-time inputs during recent Low Visibility Operations.”

The project involved the installation of sensors, provision of infrastructure and integration between the Passenger Flow Management solution and different airport and airline’s operational systems. It also entailed the design and implementation of a Desk Planner module that enables the airport to forecast “desk demand” for security and immigration areas. The collected data allows the airport operations to react with necessary measures against any challenges in the passenger flow that might arise, in timely manner.

More than 450 sensors have been installed in 19 areas across the two terminals enabling real-time monitoring. The system also ensures queue management efficiency and incident management, as well as allocating resources based on the predictive analytics of passenger flow and volume, thus aiding in seamless airport processes.

“As a regional hub for aviation, Abu Dhabi International Airport is truly embracing a progressive model for the airport of the future,” said Al Khoori. “Improving customer service whilst maintaining the highest standards in safety, security and operational efficiency, through innovative solutions is one of our key goals at Abu Dhabi Airports.”

The project began its trial operations in December 2017, as part of Abu Dhabi Airports’ initiative towards the digital transformation to a smarter airport. It will kick-start with an application accessible on mobile, tablet and desktop devices, feeding directly to the Airport Management Center and other digital channels for airport operations’ staff and stakeholders.

The project was executed as collaboration between Abu Dhabi Airports and Dubai Technology Partners (DTP) jointly with Xovis, the leading provider of people flow monitoring solutions.

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