Government, UAE

UAE digital maturity model to fuel Vision 2021 success: TRA

The UAE Telecommunications Regulatory Authority has recently held a workshop entitled “UAE’s Model for Digital Government Maturity as an Enabler to Achieve the National Index Targets”, which was attended by e-Government representatives of the UAE and the OSI Executive Team.

The workshop discussed key findings of the maturity model development project, present recommendations and proposals developing the work and bridging the gaps in relation to electronic and smart governments, and the realisation of UAE Vision 2021.

The TRA launched this model in April last year in collaboration with the University At Albany, with the goal of achieving the national OSI and becoming the first globally. The project consisted of two sections; the first is a survey on digital government readiness, and the second is the digital government maturity framework. The workshop generally reviewed the results of both sections of the model.

Salim Al Hosani, Deputy Director General for Information and e-Government Sector (DGG-IE) and Head of the OSI Executive Team, said, “This workshop is part of UAE’s efforts to achieve the National Agenda Targets and accelerate the realisation of UAE Vision 2021.

Al Hosani pointed out that the launch of UAE Digital Government Maturity Model was intended to realise these visions, saying: “The National Agenda of the UAE is based on six sectors: economy, security, education, national identity, health system, sustainable environment and integrated infrastructure. In each of these sectors there are multiple indicators that many teams work to achieve at the local and federal levels. One of the most important indicators is to be ranked first globally in online government services by 2021. This indicator measures a set of key principles adopted by the United Nations for Sustainable Development 2030. The UAE Model of Digital Governments aims to address the most important issues related to seven areas against which the E-Government Index is measured, namely: health services, education, social life, economic growth, employment and labor, environmental protection and public security. If we can meet the UAE model requirements, we can certainly meet the UN requirements.”

Al Hosani stressed that measuring the quality of electronic and smart services is not only done at the federal level, but also at the local level, and we must be the world’s number one at the federal and local levels. “All e-Governments and m-Governments will be subject to this model and will be categorised into five levels, starting from a very low maturity level to a very high maturity level. Results obtained are indicative and should be discussed at the highest levels in each local e-Government.”

The workshop concluded with the receipt by each team of m-Government representatives of their own government’s model results to be submitted to the leadership and senior management for study and discussion to develop work and thus upgrade e/m-governments in the country.

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