The in-thing

In a world driven by as-a-service models, telco providers stand to suffer if they do not get their fair share of the services they provide. How can they differentiate themselves in terms of delivering Internet of Things infrastructure, and what hurdles must be overcome in this process?

The age of the customer

Customer experience has emerged as one of the telecom industry’s hottest segments, as telecom service providers as strive to retain customers in the face of tough competition. Victoria Strand, President of Ericsson GCC & Pakistan, explains the importance of improving customer experience as a way to win and retain customers.


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