Located in Al Quoz and sprawling across 16500 square feet, the new service centre is designed to meet international standards and has latest technology such as an Electrostatic Discharge (ESD)protected workshop, secured areas with bio-metric access controls, it was reported.
The centre is open six days a week from 9 am to 6 pm and offers the support and consultancy of 60 engineers and technicians for all of Eros’s brands, including Samsung, Hitachi and TCL, the company said.
“Since its inception, Eros Group has been committed to increase customer satisfaction by providing an enjoyable, efficient experience through after sales support. Our customers can now enjoy the benefits of our new service centre which is in line with global standards. Equipped with state-of-the-art technologies, the center is a mark of assurance to our loyal customers of our continuous aftersales support”, said Deepak Babani, CEO, Eros Group.
With an investment of approximately $ 3 million, the new facility is manned by highly trained engineers and has all the necessary equipment to repair a range of consumer electronic devices including TVs, mobiles, Home Appliances, DVD players, home theaters and other small appliances, representatives said.
Eros Group now has a total of eight service points in UAE of which Al Quoz service centre is one of the largest and employs international standards of service and repair.
In addition to the service centers, Eros Group also runs its exclusive five ‘Service on Wheels’ for its customers all across UAE. According to the the company, the first of its kind, this special service on wheel is a mobile workshop manned by qualified engineers and possesses all the accustomed high standards of service, rewarded as Idea of the year 2009 by Dubai Quality Group which has been the hall mark of Eros Group.