The new toll free number will also allow customers to log in their support requests, check the status of their support request and track the implementation stages of their projects, the company said.
“Over the last few years, our customer base in the UAE and the Middle East has been growing. To serve our customers well and speed up response time on their requests is critical for our business. Hence we decided to launch our toll free number 800 7775, where our customers can call in to check the status of their projects or log in their problems for quick support. Focus is committed to offering our customers only the best service and support and this toll free number is our initiative to ensure total customer satisfaction,” said Ali Hyder, CEO of Focus Softnet.
The software development vendor works with business sssociates globally to bring its state-of-the-art products to the marketplace, which are deemed as absolute value for money. The Focus Suite of advanced business applications has enhanced business efficiency at more than 30,000 corporations across the globe, it was reported.
The new toll free number – 800 7775 will offer customers easy access to their accounts by logging in with their unique pin numbers, customers can dial in 24/7 and register their support requests or track their orders thus saving time. Focus Softnet will also be able to monitor the requests and call history to serve customer faster through their strong support team, representatives said. The company is poised to introduce toll free numbers in other countries in the Middle East soon.