Interactive Intelligence Group a provider of unified IP business communications solutions, today announced that it has entered into an agreement with RKe Technology, a provider of IT and Telecom solutions in Saudi Arabia, to promote and distribute its entire range of contact centre automation, unified communications (UC) and business process automation solutions in the Kingdom.
As a key technology provider and systems integrator for telecom operators and service providers in the region, RKe Technology now intends to broaden its scope to all market segments and verticals by the addition of the contact centre and UC solution to its product portfolio, the company said. Along with promoting Interactive Intelligence’s solution range, RKe Technology will also provide value-addition services such as consultancy, custom development, solution integration and support, according to representatives.
“We have significant interest in the Middle East and in particular Saudi Arabia as it is the largest IT and communications market in the region. There is a huge potential for growing our business here and RKe Technology with seven years of experience in providing solutions to telecom operators is an ideal partner in this endeavour”, said Abdul Nasser Bangcola, country manager for Saudi Arabia at Interactive Intelligence. “They have a dynamic and technically proficient team capable of customised implementation of our solutions for their wide network of customers. We have no doubt that this will prove to be a long and fruitful partnership.”
As per the agreement, RKe Technology will distribute the Customer Interaction Center(CIC) IP platform from Interactive Intelligence, it was reported.
Commenting on the partnership, Mofeed Qaffaf, GM at RKe Technology said, “We are very pleased to add Interactive Intelligence’s world-class range of IP communications solutions to our product portfolio. Businesses in Saudi Arabia are always keen to adopt solutions which bring about reduction in infrastructure and operational expenses and the all-in-one platform from Interactive Intelligence is sure to generate substantial interest. We are committed to working closely with Interactive Intelligence to provide our customers with all aspects of solution implementation right from identification to after-sales support.”