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Riyadh Municipality invests US$5m in call centre

25 July 2010

The Municipality of Riyadh in Saudi Arabia has invested USD 5 million towards an initiative called ‘Emergency Call Centre 940’, which allows local citizens and expatriates to voice their complaints and suggestions by calling a 24-hourhotline number (940), in a collaborative effort to promote the efficiency of public services. Tripp Lite, a manufacturer of power protection and connectivity equipment, has delivered its industry-leading 20kVA modular Uninterruptible Power Supply (UPS) to ensure continuous and stable power supply for the multimillion dollar public service facility. The manufacturer’s KSA-based partner 2P for Telecommunication and Information Technology has undertaken the implementation, which was completed in a span of three months.
 
The main requirement of the project was to ensure uninterrupted power supply for the call centre, which is crucial for the facility to provide round-the-clock accessibility and quick response. In addition to delivering its 20kVA modular UPS, Tripp Lite also worked closely with the experienced technical team from 2P who installed the system ensuring that the proper guidelines were followed and that the deadline was met. At present, there are a total of 46 call centre agents operating seamlessly through improved telephone lines provided by STC and state-of-the-art IT infrastructure, which all rely on Tripp Lite’s industry-leading UPS to ensure continuous operations on a 24/7 basis, even in the event of power interruptions.
 
“The significant impact of this new initiative of the Riyadh Municipality on the everyday life of the city’s residents is a testament to its leaders’ foresight and confidence in the potential of using advanced methods in the pursuit of economic and social growth, and we are proud to be a part of this outstanding effort,” said Vipin Sharma, VP of EEMEA & India Sales, Tripp Lite. “The ‘Emergency Call Centre 940’ is one of our most important projects in KSA through our partnership with 2P Telecommunication and Information Technology, and our involvement in this pioneering step is a testament to our strength as a supplier of power protection equipment and our leading and reputable position, which has earned the trust and approval of the local government officials in Riyadh.”
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