Huawei, global ICT solutions provider, held its third annual professional services summit in Istanbul, Turkey, for three regions of the Middle East, North Africa, Central Asia and Caucasia.
The summit gathered more than 105 executives representing 36 telco service providers who exchanged views on the latest technological developments and services solutions in areas covering quality of experience of end-user subscribers and service quality management.
In a word of welcome, Dong Gang, Huawei Global Technical Service Vice President, said: “It is an honour and a privilege to have our partners and customers gathered from so many countries and to listen to them. We strive to always understand their requirements and deliver the most innovative services solutions so they can meet their subscribers’ expectations in terms of quality of service and overall communication experience.”
In addition to the summit’s five topics, an eight-member panel of telco executives and Huawei experts conversed and shared experiences on the event’s topics of QoE and SQM, which reflect the summit’s theme of “Inspiring QoE Transformation”. There was a consensus among the executives that market and technology evolution are driving that transformation.
End-user subscribers are demanding better networks, a higher level of user experience — whenever and wherever they are — to support the exploding trend of broadband driven services. The challenge to service providers concern two aspects: new revenue sources besides traditional service, and the demand for revenue assurance while taking into consideration the solutions and methodologies for customer experience management.
As an annual event, the professional services summit comes in line with Huawei’s continuous efforts to engage and collaborate with partners to enable their transformation with the latest innovative solutions worldwide.