SAAED, the UAE-based traffic accident service provider, signed a Memorandum of Understanding with Avaya as the exclusive solutions partner for all SAAED contact centres in the Middle East. The MoU includes an Avaya-based solution for Emirate Vehicle Gate Project, which is the UAE’s largest contact centre for all traffic-related issues, including minor accidents, breakdowns, insurance claims and auto repair logistics.
“The swift and efficient resolution of traffic issues is key, and SAAED has chosen Avaya as its communications partner in part due to the proven reliability and customer-related benefits of the Avaya solutions installed at other critical civil service departments in the UAE,” said HE General Hussein Al Harethi, Chairman and Board Director SAAED as well as General of Traffic Department, Abu Dhabi. “Innovations such as the Emirate Vehicle Gate contact centre are only made possible through a robust and customer-focused infrastructure, which we are confident that Avaya will deliver to SAAED.”
Included in the MoU between SAAED and Avaya are turnkey solutions for SAEED’s traffic management contact centres, including the initial consultancy through to the comprehensive deployment and maintenance of the contact centre, including the hiring, training and assisting in agent management.
“Avaya has a track record across the Middle East in successfully delivering innovative contact centres to some of the region’s largest public sector departments, banks, telecoms companies,” commented Nidal Abou-Ltaif, VP, Emerging Markets, Avaya. “Our expertise in working with the police and other civil service departments in the UAE as well as Avaya’s proven contact centre solutions will enable the new SAAED contact centre initiative to benefit users from its first day of operation.”
