Customer Relationship Management solutions now encompass a wide range of services, providing sales and marketing aspects and call centre management software. But that wasn’t always the case. CNME takes a look at the evolution of CRM and how it impacts business today.
After years of false starts, virtual desktop infrastructure (VDI) has finally gone mainstream. If implemented correctly it can deliver substantial cost savings to enterprise IT shops. What are the risks and rewards involved in embarking on a VDI implementation for your organisation?
Protegrity, a global provider of data-centric enterprise data security solutions, including advanced tokenisation and encryption solutions for databases, applications, Big …
Dell is now a private company. And that’s good news for the channel, says Cheryl Cook, VP of Global Alliances and Channel at Dell. In an exclusive interview with Reseller Middle East, she reveals how the company plans to ramp up the partner eco-system.
It will come as no shock to anyone that the UAE’s Ministry of Labour creates and manages a great deal of paper. Documents, from the HR to the legal and finance departments have historically taken up rooms filled with boxes, which in turn are filled with files.
Dubai Holding Commercial Operations Group (DHCOG) has recently gone live with 18 Oracle ERP modules. Embarking on a journey to play the company’s part in making Dubai a Smart City, Mohammad Sabah Al Khalaf, Chief Information Officer, DHCOG, knew that an ERP upgrade was long overdue.
The evolving market trends demand that businesses move towards virtualisation, and desktop virtualisation comes with its own set of nuances. Reseller ME explores the channel prospects in this technology.
The retail landscape has transformed dramatically in the region as malls become a way of life. Reseller ME finds out from Neelesh Bhatnagar, CEO, Emax Electronics on what is next for the eight-year-old retailer as it reaches its 100th store milestone by 2017.
Venkat Raghavan, General Manager, Al-Futtaim Technologies, enlightens on the evolving role of systems integration in the regional IT environment and the way forward.
In his first visit to an emerging market after taking over the reins at Juniper Networks, Shaygan Kheradpir sat down with us to talk about his vision for the company and strategy for the new era of IT.
Unified Communications in the cloud is finding more takers in the region as it offers cost benefits, flexibility and agility to users
In addition to dealing with cybercriminals and hacktivists, enterprise security managers must pay increasing attention to avoid becoming collateral to nation-state cyber-warfare. Do recent high profile attacks on the region indicate that Middle Eastern businesses are at greater risk of attack, and what damage can cyber warfare inflict?
Nazeer C. P, Managing Director, Buraida Computers, highlights the issue of low margins in the channel and how partners can survive it.
Amanullah Khan, Regional Director, Emerging Markets, Linksys & Belkin, elaborates on the company’s strategic plans to refocus on its SMB origins.
